Applies to the Council Citizen (Taxpayer) app and the Council Collector app.
Privacy Policy
This Privacy Policy explains how the MerchantPlus Council apps collect, use, and protect your information when you use them to view bills, make or record council payments, and manage your account.
Information we collect
- Account details — your name, phone number, and email used to sign in and identify your account.
- Property and service details — the properties, services, bills, and assessments linked to your account.
- Payment references — records of payments, receipts, and reference numbers. Card and bank details are handled by our payment providers; we do not store full card numbers.
- Device information — basic technical data (device type, app version, and, for collectors, a device identifier) needed to operate and secure the app, including offline collection.
- Location — used only where you enable it for relevant features (for example, verifying a collection location). You can control this in your device settings.
- Support requests — messages you send us for help.
How we use your information
- To show your bills and process or record payments and issue receipts.
- To send notifications about your account, payments, and services.
- To provide customer support and resolve disputes.
- To operate, secure, and improve the apps, and to prevent fraud.
- To meet legal, accounting, and audit obligations.
How we share information
We share information only with authorised service providers (such as hosting and payment partners) and with the relevant council or public authority where required to deliver the service or comply with the law. We do not sell your personal information.
Data retention & security
We keep information for as long as needed to provide the service and to meet legal and audit requirements, then delete or anonymise it. We use reasonable technical and organisational measures to protect your data.
Your rights
You may request access to, correction of, or deletion of your personal information, subject to legal and audit obligations. Contact us using the details below.
Terms and Conditions
Using the apps
By using the MerchantPlus Council apps you agree to these terms. You must provide accurate account information and keep your sign-in details secure. The Collector app may be used only by authorised council collectors while assigned to an active collection role.
Payments and receipts
- You are responsible for confirming payment amounts before paying, and for retaining the receipt and reference number issued.
- Collectors must confirm cash received before issuing a receipt, and record collections accurately.
- Bills, assessments, waivers, refunds, and enforcement remain subject to the applicable council rules and local law.
Acceptable use
Do not misuse the apps, attempt unauthorised access, or use them for any unlawful purpose. We may suspend access where these terms are breached.
Availability & changes
The apps are provided on an "as available" basis. We may update these terms and this policy from time to time; the latest version is always published on this page.
Account & Data Deletion
The Council Citizen app lets you create your own account, and you can ask us to delete it at any time.
How to request deletion
Email info@pgdigitalglobal.com from the email address registered on your account (or include your registered phone number) with the subject "Delete my account". We verify the request is genuinely from you before acting on it.
What is deleted
- Your profile and login credentials.
- Your personal contact details and account data.
What may be retained
Records of completed payments, receipts, and collections may be kept (and anonymised where possible) only for as long as required by applicable tax, accounting, audit, and legal obligations, after which they are deleted.
Timeframe
We complete verified deletion requests within 30 days and confirm by email when it is done.
Contact
For any questions about this Privacy Policy or these Terms, or to make a data request, contact us at info@pgdigitalglobal.com.